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Owning and flying a Falcon entitles you to the highest levels of safety, reliability, performance and efficiency. Dassault Falcon Customer Service provides industry-leading support wherever and whenever,
Whatever it Takes®.
Dassault is evaluating air-quality best practices on a continuing basis
so that all of us can work and travel in safety now and for the
Dassault Aviation is a family company. A family with a heritage of integrity and excellence. We have and always will invest in innovation and technology to an extraordinary level. And we will always be the best in everything we offer our customers.
Here’s a unique and uplifting story from Dassault Falcon Service at Le Bourget:Our team there took just eight days from initial order to convert a Falcon 900B into a cargo configuration. This special airplane, with equipment to stow and secure more than 6,000 lbs. of freight, has begun flying fabric and medical face masks through Europe and Africa. It’s a much faster way to keep materials flowing compared to commercial aircraft or surface transport.I am guessing that your own flight operation doesn’t need this level of cargo capacity, but just in case you find the information useful, the modification can be easily reversed back into a passenger configuration. It’s a small part of what we’re doing to support Falcon operators through this extraordinary period in our lives. As mentioned in a previous post, we’ve continued to service Falcons around the world, observing health precautions, with very few disruptions to our operations. Our 16 spare parts distribution sites are shipping parts promptly. We’re continuing Falcon Airborne Support flights in Europe, Africa and the Middle East, despite the challenges of cross-border flights. Go Teams and a U.S.-based, Falcon Airborne Support aircraft are also being dispatched. And, while we regretfully had to cancel our M&O season, we’ve just launched a series of interactive webinars. As progress is made managing COVID-19 by testing, social distancing, therapeutics and, ultimately, vaccines, your flight activity and our own operations will return to normal. In which case, you will be able, once again, to personally interact with more of our people, our product offerings and our greatly expanded service organization. That expansion now includes these ExecuJet MRO Services operations: Kuala Lumpur for all in-production Falcons, Dubai for Falcon 2000s and 900s and a maintenance line station in Brisbane, Australia. Based on your feedback, training programs are expanding too, particularly, the popular Falcon Training Academy. And we’ve been investing in technology tools like the FalconSphere II EFB and the Flight Doc app for iPads, to help you improve the efficiency of your operations.Our intent is to continue providing nothing less than the best user experience in the industry. On that note, thanks again for voting us #1 overall in both the 2019 AIN and Pro Pilot product support surveys. The 2020 surveys are available now, so please take the opportunity to voice your opinions once more. Such yearly feedback helps guide continuous service improvements that benefit the entire Falcon family, both in ordinary and extraordinary times like these.
Jean KayanakisSenior Vice President, Worldwide Falcon Customer Service & Service Center NetworkDassault Aviation